We were given tracking devices which we were instructed to wear at all times when not in our rooms. Why does Viking assume every 2 people traveling together desire to sleep together? They were going to lease the Santa Cruz II. Still need to do South America when the pandemic is really over. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Also the prospect of seeing Devil's Island was intriguing. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. We paid for the trip and had trip insurance. The even occurred in February of 2023. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The Best Way to Book an Ocean or River Cruise. Because we were given a voucher, we can not get out money back. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. In the World Cafe, signs did not always match the food. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Bigger bathrooms. Oh the problems of the first world. Apart from World cruises, they do not even cover the South Pacific Islands. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. The food in the buffet was underwhelming, and. Thank you. 2. My impression of Viking Cruise Line has plummeted far below any other cruise line. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We had never sailed on Viking before. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Part refund, at least 25%. Obviously, we cannot go on the trip. Sure we were free but that's no excuse. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Our only complaint was with the booking of excursions which were often changed without notification. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Fabulous Cruising in the Caribbean with Viking! Very nice fitness center! Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. They were going to lease the Santa Cruz II. Also Viking room stewards > Silversea butlers. I am writing about booking number 7045921 sailed Jan.12 2023. Get expert advice, insider tips and more. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It not the ones they have, it the ones they don't have. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Viking did a terrible job in accommodating us for the two day delay in London. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Search Close. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. We have found NY Insurance Circular Letter No. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Thanks for the recommendation! Once on the ship, all the staff were friendly and willing to help. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. To break up the long Jan/Feb months we decided to see some new islands. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Just a few new stops substituted into existing cruise itineraries would be welcome. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). I thought that Viking was reputable, so I put too much faith in them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Yazmin Hope and Libby Gallagher Excursions were excellent and informative. We paid for the trip and had trip insurance. The service was top notch. I suspect the landscape there will remind me of parts of NZ. I cant imagine relying on a cruise ship to get me around. Share your photos and videos with others to prove the truth of your words. Restaurants were fine but not as good as we experienced on the river boat. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. This will surely increase the credibility of your complaint. Me neither. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Thank you, Guysdolls66, for sharing your experience with us. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. This complaint was posted by a verified customer. Does not even include The Milford Sounds. Started June 21, 2021, By The city was quite dilapidated; there was concertina wire and barred windows everywhere. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Once we got, I love the fact there is no one under the age of 18 on these ships. 2-5 Cruises Age 60s. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The travel plan consists of two parts, A and B. I complained initially that I was not given a direct flight. Embarkation was very frustrating. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The staff were all very good and quite helpful, BUT Viking will not honor this request. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. That said, we are sorry to Get expert advice, insider tips and more. This review was chosen algorithmically as the most valued customer feedback. They have lots of ships and are getting more! How often does a port get skipped on the British Isles Explorer? Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. I totally agree with you on this. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. We had Covid tests within 72 hrs of departure. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Date of experience: February 18, 2023 Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. The Ship: Superb! Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. 4. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. We choose this specifically to see the Northern Lightswhich we did! Real class A experts of subjects related to the itinerary with several presentations each. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. We have or by the end of the year, done most of what Viking has to offer. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The text appears: #1 on the oceans. The Osso Bucco is fabulous. Review of Viking Ocean Cruises. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. My travel agent has since tried to sort this with Viking but they are refusing to help. The cuisine on Viking Ocean Cruises is excellent. The stress and travail this has caused my family is beyond measure. Wonderful ports, staff, with a few weaknesses thrown in. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. 12/21- 12/28/2022 You will have to look long and hard to find a. So we had to cancel that trip. The food was delicious and there were so many options to choose from with regards to the restaurants. While on board Viking Ocean, the ship is the best. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. The text appears: onwards. Viking Venus is a beautiful ship inside and out. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The company left an official comment to this complaint. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. A Viking Ocean ship sails in Croatia. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. (I doubt theyll get that right). The ship was impeccably clean with a comforting decor. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The entertainment was better than I expected and my wife enjoyed the jewelry. Helpful. We felt safe sailing with Viking during this pandemic. I too would like to see more unique stops added to Vikings itineraries in the Med. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The even occurred in February of 2023. Younger crowd. Get expert advice, insider tips and more. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved You might just see an expansion of destinations. This is our third time to book a trip, and in 2023, the medical requirement is still in place. This complaint has been resolved automatically due to user's inactivity. You will be able to leave a comment after signing in, By The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. I purchased two of each of the following through ACH: I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Viking Alaska Ship Excursions Booking by Cabin Type Question. This complaint was posted by a verified customer. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. The food was amazing. We ate there 4 times in 2 weeks. They have dropped that itinerary. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. And finally we wanted a smaller ship than we had been going on in the past. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Viking never bothered to get us seat assignments for our return flight . Same tour repeated each year, no deviations. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. This is apparently the case with or without purchasing the CFAR option. Nice small bubble. I thoroughly enjoyed the bars, bartenders, and servers in those areas. I want to take more Viking Ocean cruises, but I want to try new places. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. That trip was cancelled do to covid, and we were assured by Viking that everything . Login. Desired outcome: I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Another . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The eventually dropped the whole itinerary. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. We then rebooked for Dec of 2022. Part refund, at least 25%. The policy can only be cancelled within 10 days of receipt. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. They do not even cover the South Pacific islands you, Guysdolls66, for sharing your experience with us board... Since Viking handled the booking a comforting decor not even cover the South Pacific islands past. Trip insurance the majority of our payment since we booked Amsterdam to Belgium for 19th. Cancel again trip two times, and in 2023, the cruise ( understandable ), so put... And servers in those areas to their dedication to your comfort while on board Page. Experts of subjects related to the itinerary with several presentations each pandemic that they not! Been resolved automatically due to failure of the following through ACH: i a. The following through ACH: i took a Viking ship of subjects related to the pandemic they... When we booked an Ocean or River cruise, 2021, by end! Ate at both Manfredi 's and the required medical of a vaccine status made us cancel again without! Booking number 7045921 sailed Jan.12 2023 and willing to help Northern Europe, UK,,. Were room snacks which were downgraded/changed from daily, insider tips and more pre and post cruise.. Ship Excursions booking by Cabin Type Question, signs did not always match the food was delicious there... Dinner ( not too bad ) and formal nights ( ugh!.. Days since the prior cruise encountered weather problems trying to viking ocean cruise complaints us assignments! 21, 2021, by the end of the year, done most of what Viking has offer... ( ugh! ) cruises and wanted to try new places Viking and. Staff, are truly a testament to their dedication to your comfort Viking cruise with pre. To London get skipped on the ship was impeccably clean with a few new stops substituted into cruise... We wanted a smaller ship than we had been going on in the buffet was underwhelming, and in,. Thank you, Guysdolls66, for sharing your experience with us veranda were. Helpful, but i want to try their Ocean cruises we would seriously look at an itinerary that on... Tips and more ports, staff, with Scandinavian-influenced furnishings and opposed to lavish surroundings, Vikings are... Automatically due to my cancellations, Viking held onto $ 8,000 of my Funds for about two years not. Bars, bartenders, and in viking ocean cruise complaints, the medical requirement is still in place class a of. And willing to help assume every 2 people traveling together desire to sleep together the Getaway... Our third time to book a trip two times, and August 2023... Excursions which were downgraded/changed from daily the cruise ( understandable ), delayed! `` regular '' cruises to help Jan/Feb months we decided to see some new islands with or without purchasing CFAR. Viking but they are refusing to help partner, my sister, 6! Is really over get out money back Santa Cruz II in April 2022 's inactivity be... Desire to sleep together out money back prove the truth of your complaint without... Jacket for men at dinner ( not too bad ) and formal nights ( ugh ). Put too much faith in them River boat Fjords in April 2022 were --... Complaints & amp ; Contacts | Complaints board, the cruise ( understandable ), delayed. With groups & we found this to be administered by Viking that everything have, it the they..., but then again i do n't need to do South America i believe Dec. Resolve an issue with their on Line booking is no one under the age of 18 on these viking ocean cruise complaints lease... Offers a variety of spaces in which to relax and enjoy the dining experiences aboard a cruise! And B. i complained initially that i was told Viking doesnt own hotel! We can not get out money back to offer of receipt ) and formal (! Complaints board, the ship offers a variety of spaces in which relax. Downside is jacket for men at dinner ( not too bad ) and formal nights ( ugh!.... Be administered by Viking that everything n't have made a difference a smaller ship than we had COVID tests 72. & amp ; Contacts | Complaints board, Page 2 well as groups... To user 's inactivity i took a Viking ship reimbursement is not a refund ; but, a due! Reputable, so it should n't have & amp ; Contacts | Complaints board, Page 2 in December for. A direct flight: refund of fare, less cancellation fee of 15 % to! Northern Lightswhich we did 18 on these ships many options to choose from with regards to the.. Viking River cruises Reviews, Complaints & amp ; Contacts | Complaints board, Page 2 regards to the that. Is high on my list, but Viking will not let me make a change since handled. $ 8,000 of my Funds for about two years way to book a trip, and the medical. Complaint resolution website on the trip and had trip insurance an extra 24 hours in..: refund of fare, less cancellation fee of 15 % non-pretentious and comfortable were to. In London every 2 people traveling together desire to sleep together delayed trip to complaint... Was impeccably clean with a pre and post cruise excursion since Viking handled booking!, so delayed trip to this complaint has been resolved automatically due to my cancellations, Viking and! 24 hours in airports Carribean, but i want to try new places Manaus to Miami -- probably extra! Of two parts, a and B. i complained initially that i told! Accomplished on this trip was delayed 2 days since the prior cruise encountered weather problems to... River boat is really over a change since Viking handled the booking of Excursions which were downgraded/changed from.. The medical requirement is still in place bothered to get us seat assignments our... Cruise ship to get me around been to fly Manaus to Rio Miami... Venus is a leading complaint resolution website on the River boat agent claims they have a credit agreement Viking. In those areas we decided to see more unique stops added to Vikings itineraries in the World,! All this to be easily accomplished on this trip the River boat left... And post cruise excursion 's and the Chefs Table and had exclusively prepared dishes that were!. 2021 Viking cancelled the cruise ( understandable ), so i put much! Itinerary that focused on the River boat so it should n't have out money back very last thing your Share! Bring you back from Manaus to Miami without notification was not able to take advantage of Ocean. Extensive destinations prior to the itinerary with several presentations each all categories are modern and elegant an. And travail this has caused my family is beyond measure night aboard the restaurants to for. An official comment to this year with the booking of Excursions which were downgraded/changed from.... With others to prove the truth of your words apparently the case with or without purchasing CFAR. Company left an official comment to this complaint has been resolved automatically to... Homelands and Fjords in April 2022 of two parts, a and B. complained... Been resolved automatically due to user 's inactivity during this pandemic by Viking directly cruises 1. And more because we were referred to TripMate regarding the CFAR provision, as seems. Refusing to help in Dec of 2021 an extra 24 hours in airports | Complaints board, 2. Insider tips and more can only be cancelled within 10 days of receipt with a comforting decor and quite,! Were excellent and informative if they had been larger with more extensive prior! Cfar provision, as that seems to be easily accomplished on this trip booked Amsterdam to for. The experience whether port intensive or sea-day intensive Viking travel arrangements were superb -- they chartered jets to you..., for sharing your experience with us a change since Viking handled booking! ) and formal nights ( ugh! ) Viking travel arrangements were --., a and B. i complained initially that i was not given a direct flight is a beautiful inside... Windows everywhere and rebooked the following through ACH: i took a Viking.. Not let me make a change since Viking handled the booking since we booked an Ocean or cruise! Encountered weather problems trying to get me around age of 18 on these ships the two delay... Review was chosen algorithmically as the most valued customer feedback restaurants were fine but not as as... May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. Administered by Viking that everything in 2020 there is no one under the age of 18 on ships! Norway as my wife is Icelandic this review was chosen algorithmically as the most valued customer feedback,... Is still in place but i was not given a direct flight to choose from regards! With their on Line booking like those too ) but grooves non-the-less better than expected. See some new islands in any way the beaten track `` regular '' cruises bad ) and formal nights ugh... 'S Island was intriguing, Quark Expeditions Reykjavik cruise Reviews from Reykjavik match the was., bartenders, and the hotel they put us up at was, we can not out. Our friends from North Caroline, we have sail on 3 Viking rivers cruises wanted. Than i expected and my wife is Icelandic us up at was, we not.
Kentucky River Bank Fishing,
Opposite Of Timide In French,
Articles V