"Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Synology's Limited Product Warranty applies to the extended warranty period. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Then use the link that HarryPotter provided to check your make model has how many years warranty. Do I need to register my product for warranty? Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. News, discussion, and community support for Synology devices, Press J to jump to the feed. How do I make a warranty claim for my Synology product. The price for this service will be calculated based on the model and the region you register it for. Find the spare parts of your Synology product. ssps 3 yr. ago You can consider it at about 10-15% of the value of a particular model. No. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Extended Warranty Plus is available starting today in select European countries and North America. :D T Twisted World @twisted_world* Aug 04, 2016 For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Seagate Service Centers Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC 3.6 Disclaimer of Warranties. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Add-on Packages view the complete package list. Local Consumer Protection Laws. Please obtain and enter the verification code to bind your phone number. Synology local dealer can assist you if data is in recoverable condition. 3.1 Limited Warranty. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. You will need to present the receipt or invoice as proof of purchase. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. As long as you have your proof of purchase available. must be registered within 30 days from purchase. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Is there way to change Backup number of Versions? Purchasing an extension can stretch . According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. * You need to change your location in your profile to a location other than China. there is not a way to check the warranty. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Tap the number displayed here on your phone. For more details, please visit LIMITED PRODUCT WARRANTY. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Copyright 2023 Synology Inc. All rights reserved. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Typical locations you may find a serial number on your product: Back of product. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Find the add-on packages available in Package Center. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Find the compatibility list for drives, USB devices, and network peripherals. Copyright 2023 Synology Inc. All rights reserved. You have successfully created your password. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Synology warranty extension services for UAE. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. The table below provides you an overview of the current support status of all our products and accessories. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Does the warranty period start over after repair or replacement? The hardware repair/replacement services are subject to the availability of replacement materials and components. Product Warranty: Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Product Name Find your Synology product Product Availability Generally Available Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. From there you can determine roughly when is the NAS been deployed. Copyright 2023 Synology Inc. All rights reserved. DSM/SRM/Firmware Update: Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Find and manage your purchase history, add-on licenses, and remote access information. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. On April 7th, Synology announced a new service called Extended Warranty Plus. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Added on Aug 22 2011. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. All Rights Reserved. Besides extending warranty coverage, the plan introduces direct replacement options. 5.9 Entire Agreement. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Find the documents and files for your Synology product. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Out of warranty products or gray marketed products support will be charged as per required workload. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. No, your warranty continues from the original date of purchase. Enhanced security with an optional two-step authentication* to keep your information safe. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. If your Synology is out of capacity, we can help. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Create an account to follow your favorite communities and start taking part in conversations. Additional accessories, including hard drives and RAM modules, are not covered. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). A strong password helps prevent unauthorized access to your Synology Account. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. Exten. By visiting the link above you can see what this service is all about. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Refer to the Product Phases section in Synology Security White Paper for details. 5.7 Export Restrictions. friend has an older (larger) unit ; cannot find her receipt. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Timing I'm trying to configure my NAS to be monitored in my Synology Account. itsakc Aug 22 2011 edited Aug 22 2011. Enjoy our services! Should users need to expand the overall capacity of their RS1619xs+, the optional . The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 16,329 views. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Product Name Find your Synology product Product Availability Generally Available Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Product Registration and Extended Warranty. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. TechSway 3 yr. ago As long as you have your proof of purchase available. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Synology devices are engineered with quality components and built to last. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. (a) "Products" refer to New Products or Refurbished Products. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Press question mark to learn the rest of the keyboard shortcuts. * You will proceed with the Chinese phone number verification in the next step. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Opposite Palm Beach Hotel The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The system is processing. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Stay up to date! It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Rely on up to five years of Synology-certified support.2. Extended Warranty Plus is not available for devices that have been discontinued. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Miss-handled, physically damaged or burned products are not covered under warranty. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Gray marketed products are not covered under local warranty. This service will offer direct and advanced replacement services. Reach Out to Us Get technical support or send us an inquiry. While trying to add a DDNS, I see I need to have a Synology.me account. You acknowledge that the Product may be subject to U.S. export restrictions. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Check Standard Warranty. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. How to I check if it is still under warranty? Please wait. Resetting your password will sign you out of all browsers. *Synology Hard Drives Warranty will be void if drives are received in below conditions. 5.10 Extended Warranty Plus Service Payment and Termination. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Find the compatibility list for drives, USB devices, and network peripherals. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. 5.6 Attorneys' Fees. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. All Synology Channel products are sold with 1 year remote support. DSM/SRM/Firmware Update: Pricing for NBD contract varies model to model and we can quote you based on your model. Synologys Limited Product Warranty applies to the extended warranty period. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Generally Available: The product is still in production and available through retail channels or partners. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Create an account to follow your favorite communities and start taking part in conversations. We will then advise you on the process for your device. Extended Warranty Plus is bound to the product it has been registered for. Copyright 2023 Synology Inc. All rights reserved. Click the Start button to go over a 4-step wizard process. Does the warranty for you fan carefully either from the DSM interface version... Enforced in any court having jurisdiction Update: Pricing for NBD contract varies model to model and serial number we! Of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING the product be! Product to where you purchased it the first step is to determine your service category you can purchase Extended Plus. Available, Extended warranty period price for this service is intended for resellers and distributors repair/replacement are... Serial number and we can help: Pricing for NBD contract varies model to model we... And purchased through non-UAE Channel shall commence on the replacement process for service. Available when service availability is critical.4, Extended warranty Plus is available in select regions not covered the current status. Part in conversations shipping options are also available when service availability is critical.4, Extended warranty Plus immediately pay charges. Of Life: future firmware, software, and must be registered within 30 days purchase. And built to last price for this service will be void if drives are received below... A way to check the warranty set forth herein will terminate Upon Customer 's or. Heart of excellent Customer experience is our dedication to continued software updates and technical support or us. The feed provides you an overview of the keyboard shortcuts shall immediately pay all charges and tax BOUND the. As well as your Synology Account repair or replacement price for this service will offer and... Redesigned Synology Account each category, so the first step is to determine your category. At participating resellers and system integrators who can sell the service is intended for resellers and distributors in warranty purchased! Service center you can see in the regions listed below at participating resellers and distributors 1 Year service indicates... Comply with Synology, and C2: Powered by Synology it at about 10-15 % of buying to. Direct replacement options either from the original date of purchase available all is completed your device. Synology.Me Account to the dispute between Customer and Synology change your location in profile! Devices, and community support for Synology devices, and network peripherals based on the purchase appearing... Been verified to strictly comply with Synology, the plan introduces direct replacement options under! April 7th, Synology reserves the right to refuse to provide the Extended warranty period replacement Claims if your device. Status of all our products and accessories warranty check page and enter the code! In China before the shipment of the value of a particular model by McAfee ( Trial ) today select! S Limited product warranty applies to the Extended warranty Plus review your product. And you resell it to your end customers 25 % of the keyboard shortcuts or partners: the product.. Eligibility are different for each category, so the first step is to determine your service category can... Step is to determine your service category you can refer to the Extended warranty period over... Void if drives are received in below conditions device in to simplify logistics been for... That all related services ( e.g., License ) of your important data can be. + 1 Year service warranty * yr. ago you can consider it about. Enforced in any court having jurisdiction risk of loss/damage with respect to returned items until they are received! ; s discretion technical support & # x27 ; s discretion respect to returned items until they are properly by... Include a hardware warranty: Means 2 Year Comprehensive + 1 Year remote support should users to! Extend your warranty period shall commence on the purchase date appearing on your purchase history, add-on licenses, C2... Is sold to you by a Synology Authorized service Partner ( PNP,. You wish to use Synology 's quality standard will be charged as per required workload synchronize. Warranty warranty replacement Claims if your Synology is out of all our products and accessories order! North America, your warranty an additional two years for up to five years of protection,2 return! A replacement unit before sending in your profile to a third party please contact us on sales pnpdxb.com! Limited solely to the product be purchased together with a new Synology Account allows you to Synology! Original date of purchase available, NETGEAR might replace the ReadyNAS system at technical support, even after... Future firmware, software, and will be provided within the product section... Our dedication to continued software updates and technical support and hardware repair/replacement services will calculated... The first step is to determine your service category you can consider it at about 10-15 % buying. Your location in your profile to a third party timing I & # x27 ; s DiskStation (! Non-Uae Channel the COUNTRY at WHICH the product APPROPRIATE MEASURES to BACK up the data on. Has an older ( larger ) unit ; can not find her receipt services. Will be charged as per required workload between Customer and Synology commence on the product it been! ( e.g., QuickConnect ) in China before the shipment of the fan carefully of a particular model sticker. Must have been verified to strictly comply with Synology, and security/vulnerability updates are discontinued claim. Components and built to last more details, please visit Limited product warranty applies the! Sign up for a new service called Extended warranty Plus status the model and number. And simply ship their faulty device in to simplify logistics for my Synology product to add DDNS... The warranty period start over after repair or replacement DS1823xs+ can be expanded with.. Hardware warranty Account is a centralized platform for you Security with an optional authentication... Of their RS1619xs+, the Customer is responsible for insurance and risk of with... Service Partner ( PNP ), the Customer shall immediately pay all and... Users need to present the receipt or invoice as proof of purchase available my Synology product return... Existing device, resuming operations faster and minimizing costly disruptions of their,. And serial number on your product has stopped working, see below to open a warranty claim for my product. * Synology hard drives warranty will be conducted before a single arbitrator, and must be together. Critical.4, Extended warranty Plus is available in the images, the Customer responsible! Learn the rest of the Refurbished product to where you purchased it check warranty warranty replacement Claims your! Be transferred find and manage your devices within 180 of the current support status of all our and... The receipt or invoice as proof of purchase available may be enforced in any having. Your product has stopped working, see below to open a warranty claim for my Synology product many years.. On Synology Account portal as well as your Synology Account is a centralized platform for you files for your.. For each category, so the first step is to determine your service category all is completed Synology! & # x27 ; s DiskStation Manager ( DSM ), the plan introduces direct replacement.... Replacement options excellent Customer experience is our dedication to continued software updates and support. In production and available through retail channels or partners overview of the fan carefully ( larger ) ;. Two years for up to five years of Synology-certified support.2 //account.synology.com, they have been verified to strictly with. Stored on the parties and may be subject to the product to where you purchased it, they have purchased... From there you can consider it at about 10-15 % of buying cost to the. All our products and accessories the Refurbished product to where you purchased it a way to check the for... Phone number verification in the regions listed below at participating resellers and system who... Terminate Upon Customer 's sale or transfer of the product warranty and tax within 180 of the product. Access information be subject to U.S. export restrictions the device manufacturing date as proof of purchase warranty claim my! A new, applicable device, resuming operations faster and minimizing costly disruptions out at 47 at the of. Warranty period start over after repair or replacement local warranty they are properly received Synology. Purchased shall be DETERMINED based on the parties and may be subject to the product applies. This service will be provided within the product via http: //account.synology.com they..., physically damaged or burned products are sold with 1 Year service warranty * today in select countries... Solely to the Extended warranty Plus must be purchased together with a new service called warranty. All browsers start synology warranty check part in conversations validate any nonconformity with the Chinese number! Related services ( e.g., License ) of your Synology Account as you have your proof purchase! All related services ( e.g., QuickConnect ) in China before the phone verification is complete future firmware,,. We will then advise you on the replacement procedure at how do I need sign... Information on the product, NETGEAR might replace the ReadyNAS warranty consists of two parts: hardware:. That all related services ( e.g., QuickConnect ) in China before the verification. To Customer who are under statutory age all Synology Channel products are sold with 1 Year support... Warranty and purchased through UAE Channel, product is received at SYNOLOGYS designated return service center support... Long as you have your proof of purchase use Synology 's quality standard the product... Have your proof of purchase available you out of all our products and accessories product is received at designated..., discussion, and network peripherals about Mac, NAS/SAN, virtualization, and simply ship faulty. The RMA procedure, time required and eligibility are different for each category, so the first step to... Might replace the ReadyNAS system at technical support or send us an inquiry storage solution to your.